Sales, technical support, media and partnership enquiries all land in the same inbox — and a real person reads every one of them.
For product questions, order status and pre-sales advice, email hello@clawbox.one. We aim to reply within one business day, and faster during European working hours.
For detailed technical questions about the hardware or the OpenClaw software, our documentation and resource centre are usually the quickest route to an answer. You can find those on the resources page.
If you run a publication, a distributor network or a developer community and would like to discuss a partnership, reach us at partners@clawbox.one. Press kits and product photography are available on request.
Orders are dispatched from Plovdiv, Bulgaria, typically within two to three business days, and shipped worldwide through DHL Express. Delivery times vary by destination, but most European orders arrive within a week and international orders within ten days. Tracking is provided the moment the parcel leaves our facility.
Correct. The device is sold at a one-time price of €549 and there is no recurring fee for the software, the assistant or the updates. The open-source OpenClaw agent is yours to keep and modify. We fund development through hardware sales, not through a monthly toll on your usage.
The platform runs local language models for drafting, summarisation and question answering, performs browser automation for structured web workflows, and connects to Telegram, WhatsApp, Discord and a web dashboard. It also handles scheduled tasks, reminders and background jobs. You can read the full breakdown across our three feature pages.
No. The guided setup flow gets most people from unboxing to a working assistant in under an hour, with no command line required. That said, a full Linux environment sits underneath for those who want to tinker, and the open-source licence means nothing is off limits.
Your data stays on your device. Prompts, files and conversation history are stored on the local 512 GB NVMe drive and are never uploaded to us or to any cloud provider. This is the entire point of a private AI hardware platform: the assistant's memory lives in your home, not in a data centre.
You can find ordering information and the full product details on the official site at https://clawbox.com, which carries current pricing, availability and regional shipping options.
A private AI appliance is a long-term commitment, so support matters as much as the hardware. Here is how we handle the relationship after the parcel arrives.
Every device is covered by a two-year warranty that reflects European consumer-protection standards. If a unit fails through a defect in materials or workmanship, we repair or replace it — and because we assemble locally in Plovdiv, turnaround is measured in days rather than the weeks typical of products shipped across an ocean for service. Our support team also handles questions that are really about configuration rather than hardware, because a well-diagnosed settings problem is cheaper for everyone than a needless return.
The OpenClaw software is updated regularly, and updates are delivered directly to the device over the network. There is no subscription tied to updates and no feature gated behind a paywall after purchase. New model support, performance improvements and security fixes arrive free, for the life of the product, because the hardware is what we sold you — the software is what makes it worth owning.
General enquiries receive a reply within one business day, and faster during European working hours. Technical issues that need engineering attention are triaged by the people who actually build the software, not a scripted first-line team. When a bug is confirmed, we would rather tell you honestly and fix it than bury it in a ticket queue.
Orders ship within two to three business days via DHL Express to 108 countries, with tracking from the moment a parcel leaves Plovdiv. If you change your mind, the standard European distance-selling rules apply, and our team will walk you through the return rather than hiding the process behind a maze of forms.
For businesses equipping a team, or distributors interested in carrying the product, we offer bulk pricing and dedicated account support. Reach the partnerships address with a note about your use case and volume, and someone will respond with a concrete proposal rather than a brochure.
Our workshop and support desk are based in Plovdiv, Bulgaria, where the devices are assembled. While we do not run a public shop front, we are happy to arrange calls, video meetings or — for partners and press — visits to the facility by appointment. Postal correspondence can be addressed to the company's registered office in Plovdiv, and we ask only that you include a return address so we can reply properly.
Almost certainly. The platform uses standard Gigabit Ethernet and, optionally, Wi-Fi, and it does not require any special ports to be opened for everyday use. It sits on your local network like any other device and is reachable from every machine in the house. If you later want remote access from outside the home, the dashboard supports your own secure tunnel — but nothing is exposed by default.
Yes. The device supports multiple profiles and shared memory boundaries, so different members of a household can each have their own conversations and archives, kept separate on the same hardware. The single purchase covers the whole household, with no per-user fee.
At its 5–15 watt envelope, running the device around the clock uses roughly the same energy as a couple of LED bulbs. Over a full year of continuous operation, the electricity cost is typically a small fraction of a single month of a premium cloud subscription.
We have written guidance for moving common workflows over — exporting your data, rebuilding automations and adjusting habits — and the support team is happy to help. The transition is usually less painful than people expect, because the assistant handles the same jobs; it simply does them locally from then on.
Plenty. It is not designed to run frontier-scale models with hundreds of billions of parameters, to act as a general-purpose gaming machine, or to replace a full desktop workstation. It is a focused, purpose-built appliance for private AI — and it does that one thing exceptionally well. If your needs are larger, we would rather tell you that than sell you the wrong tool.
Ordering is deliberately straightforward, because the product itself is. The device is priced at €549 as a one-time purchase, with no subscription, no activation fee and no upsell waiting after checkout. The price covers the finished appliance — module, memory, storage, enclosure, power supply and the complete OpenClaw software image — plus a two-year warranty and free software updates for the life of the product.
Shipping is handled by DHL Express from Plovdiv to 108 countries, with tracking provided as soon as a parcel is dispatched. Within the European Union, delivery is typically within a week; international orders generally arrive within ten days. Customs and import duties, where they apply, are calculated at checkout so the price you see is the price you pay — no surprise charges on delivery.
We accept the major card networks and bank transfer for bulk orders, with secure checkout throughout. Because we are an EU-based manufacturer, European customers are covered by the full range of consumer-protection rights, including the standard distance-selling cooling-off period.
If anything is unclear — about compatibility, delivery to your region, or whether the device fits your use case — the fastest way to get a straight answer is to write to us before you buy. We would much rather answer ten questions up front than process one return that could have been avoided.
No ticket queues and no bots — just the team that builds the product.
Email hello@clawbox.one